Thursday, May 26, 2016

When the Whistle Stops

I am an affiliate for Whistle and this post contains affiliate links. If you make a purchase through those links, I will receive a commission. Barking from the Bayou, LLC only shares products and information that we feel is beneficial to our audience. Whistle is not responsible for the contents of this post.
   Bentley and I depend on his Whistle Activity Monitor to make sure that he is getting enough exercise for an 8-year-old Basset Hound. I have written about how much I love his Whistle. You can read Do You Know How To Whistle and The Whistle Activity Monitor ~ Take 2 to understand how the device works.
   Whenever I talk with other dog parents, they usually ask about Bentley’s Whistle attached to his collar. I can’t help but gush over how great it is. It didn’t take me long to start searching for a way to become more involved with the Whistle activity monitor and their Whistle GPS Tracker. I was proud to become an affiliate for them a few months ago.
   We were recently on our longest streak of hitting his daily exercise goal. I was so excited to hit the 60-day mark! Then on day 58 I received a message from Whistle stating they have not registered any activity from Bentley in 18 hours. How could that be possible? We walked over a mile and he played laser tag with his dad. There must be something wrong.
   The first thing I did was go to my iPhone settings and check by Bluetooth connection. It was not synched. I pressed the connection icon and it would light up “connected” then flash “not connected.” This could not be happening! We have worked so hard to keep our goal streak going. I immediately sent an email to Whistle Support. They wrote back within a couple of hours on the weekend. I was so impressed! The Whistle Customer Experience Team representative Shannon O. was wonderful and sent me instructions for the factory reset. It worked for the day, but on day 59 it wouldn’t connect again. I wrote Shannon back and she offered to call me the next day.
   I was upset that we weren’t going to make day 60 but it was more upsetting that our Whistle wasn’t working. Shannon called the next morning and we went through some tests. None of the things that we tried were successful so she referred my troubles to Patrick D., one of Whistle’s technicians. I sent photos of what the light around the Whistle looked like for him to examine. It lights up green when it is charged, but also turns red and purple during resetting and charging. My colors were not correct. He wrote me back to let me know they were sending me a brand new Whistle!
   It arrived in a couple of days and I sent the old one back in a postage paid box. Now, I’d love to tell you that is where the story ended, but it’s not. I had a few problems getting it to connect so I wrote Shannon once again. She called me and walked me through the process. I had to delete my original Whistle profile to add the new device. It didn’t take long before Bentley and I were on our way with a new Whistle counting his movements.
   You might be wondering why I would write a post to tell you about the trouble that I had with my Whistle Activity Monitor since I am an affiliate. That is exactly why I am sharing this story. Things happen to products, especially high-tech items. The friendly and extremely patient customer service people went above and beyond the call of duty to help me. It made me even more confident in recommending the Whistle brand to my friends and family. They not only manufacture a state-of-the-art activity monitor for dogs, they take great care of their customers.
Never lose your pet with the Whistle GPS Pet Tracker
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It is Thoughtless Thursday’s blog hop with Ruckus the EskieLove is being owned by a Husky and me. The rules are, there are no rules!





16 comments :

  1. What a great idea, its like a fitbit for dogs!
    Loves and licky kisses
    Princess Leah xxx

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  2. I totally like this idea...maybe I can get my "fitbit" earlier than the mama hehehe..and to have a good costumer support is super important!!!

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  3. Thank you so much for writing about the Whistle. We have trouble with the same thing. It would alway notify us that the whistle needed to be charged.. yes we went 3 days not knowing. This is our 2nd whistle. I think we need to contact them. I have to keep checking Schooner's whistle to make sure it doesn't need to be charged.

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  4. Tech trouble is the worst! Around here if the computer or internet isn't working, we dogs just hit the road until the air clears. Glad you have a new whistle and can keep working on those 6 pack abs for the pool in Phoenix!

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  5. We always say technology works great except when it doesn't.

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  6. Good customer support means so much!
    hugs
    Mr Bailey, Hazel & Mabel

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  7. OMD what a GRAND review... to have had a problem... and for the Company to be so ON TOP OF IT... and WILLING to help work through the troubles is OUTSTANDING...

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  8. Great review ! We love the idea of a kind of fitbit for dogs. Healthy dog, healthy human, isn't it ? Purrs

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  9. Things go wrong with products, especially technology, but it's how the company handles it that is most important to me. Customer service is not all it used to be, and it's so encouraging when it is what it should be with companies like this! I think it's great you shared this story.
    Jan, Wag 'n Woof Pets

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  10. It's the customer service that can make or break a product!

    Your Pals,

    Murphy & Stanley

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  11. We're glad they stepped up and made things right. That's the sign of a great company.

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  12. I am glad they took care of you. We demo'ed the Whistle about a year and a half ago, great product.

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  13. Cool techie stuff for the pups!!

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  14. I would loves that! Butts Ma is already OCD abouts her own Fitbit! BOL
    Kisses,
    Ruby ♥

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  15. Yikes, that's kind of a hassle, b ut good to hear they were responsive.

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  16. Such great stuff they are coming up with for our doggies to keep them healthy.

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