Bentley and I depend on his Whistle Activity Monitor to make sure that he is getting enough exercise for an 8-year-old Basset Hound. I have written about how much I love his Whistle. You can read Do You Know How To Whistle and The Whistle Activity Monitor ~ Take 2 to understand how the device works.
Whenever I talk with other dog parents, they usually ask about Bentley’s Whistle attached to his collar. I can’t help but gush over how great it is. It didn’t take me long to start searching for a way to become more involved with the Whistle activity monitor and their Whistle GPS Tracker. I was proud to become an affiliate for them a few months ago.
We were recently on our longest streak of hitting his daily exercise goal. I was so excited to hit the 60-day mark! Then on day 58 I received a message from Whistle stating they have not registered any activity from Bentley in 18 hours. How could that be possible? We walked over a mile and he played laser tag with his dad. There must be something wrong.
The first thing I did was go to my iPhone settings and check by Bluetooth connection. It was not synched. I pressed the connection icon and it would light up “connected” then flash “not connected.” This could not be happening! We have worked so hard to keep our goal streak going. I immediately sent an email to Whistle Support. They wrote back within a couple of hours on the weekend. I was so impressed! The Whistle Customer Experience Team representative Shannon O. was wonderful and sent me instructions for the factory reset. It worked for the day, but on day 59 it wouldn’t connect again. I wrote Shannon back and she offered to call me the next day.
I was upset that we weren’t going to make day 60 but it was more upsetting that our Whistle wasn’t working. Shannon called the next morning and we went through some tests. None of the things that we tried were successful so she referred my troubles to Patrick D., one of Whistle’s technicians. I sent photos of what the light around the Whistle looked like for him to examine. It lights up green when it is charged, but also turns red and purple during resetting and charging. My colors were not correct. He wrote me back to let me know they were sending me a brand new Whistle!
It arrived in a couple of days and I sent the old one back in a postage paid box. Now, I’d love to tell you that is where the story ended, but it’s not. I had a few problems getting it to connect so I wrote Shannon once again. She called me and walked me through the process. I had to delete my original Whistle profile to add the new device. It didn’t take long before Bentley and I were on our way with a new Whistle counting his movements.
You might be wondering why I would write a post to tell you about the trouble that I had with my Whistle Activity Monitor since I am an affiliate. That is exactly why I am sharing this story. Things happen to products, especially high-tech items. The friendly and extremely patient customer service people went above and beyond the call of duty to help me. It made me even more confident in recommending the Whistle brand to my friends and family. They not only manufacture a state-of-the-art activity monitor for dogs, they take great care of their customers.
What happens when the Whistle stops? Find out today! https://t.co/FvRyoLFCbc @Whistle_Aff @WhistleCare @WhistleLabs pic.twitter.com/pkJUyfVM6C— M. K.Clinton (@mk_clinton) May 26, 2016
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